Communication Skills Training

Goody Training Solutions provides the following training in Communication Skills:

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Basic Communication Skills

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Interview Skills

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Assertiveness Skills

Basic Communication Skills

Each communication skills course is designed in response to the needs of the particular client. Topics which can be covered include:

  • Basic presentational skills
  • Non-verbal communication
  • Basic use of neuro-linguistic programming (NLP)
  • Writing skills, including report writing and minute taking
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Interview Skills

Goody Training Solutions provides training dealing with both sides of the interview process.
For staff having to conduct interviews, we provide a one-day course covering:

  • Effective preparation
  • Questioning technique
  • Active listening skills
  • Non-verbal communication
  • Dealing with difficult reactions
  • Feedback skills

Participants will have the opportunity to conduct practice interviews and receive feedback on their performance.

For organisations undergoing downsizing, we can provide a one-day course for staff who are leaving the organisation. This covers preparation for the interview and personal presentation, including non-verbal communication. Participants will have the opportunity to take part a practice interview with video playback. This will allow them to observe their own performance and to receive detailed feedback.

Assertiveness Skills

Assertiveness is all about how you behave when you deal with other people in any type of situation, not just at awkward moments. A popular belief is that in most discussions, deals or negotiations there is a winner and a loser.

This half-day assertiveness skills course is designed to help participants achieve “win-win” outcomes by providing them with the necessary knowledge and communication skills. Participants are helped to examine their own natural negotiation styles and are trained in communication skills which will enable them to assert their point of view — without necessarily causing the other person to lose face.

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