Terms and Conditions

Course Bookings

Bookings may be made by email, letter or phone. Telephone bookings must be confirmed in writing. Provisional course dates will only be held for 48 hours. After this time the date will be released and available for someone else to book. Please quote purchase order numbers at time of booking where possible.

Payment

Payment must be made in advance of your course taking place. Your course will not be confirmed until full payment has been received. This payment is non-refundable however if due to unforeseen circumstances you need to change the date of the course we will accommodate this within reason.

Group Size

Some courses have strict maximum group sizes placed on them by awarding bodies e.g. First Aid at Work. We will advise of maximum group size when taking the booking. You will be charged for the number of people advised of at time of booking ie. If you book for 10 people and only 5 people show up you will be charged for all 10. Any numbers above this will be charged for appropriately.

Dress Code

Although there is no dress code as such it is worth thinking about suitable clothing for First Aid courses bearing in mind that you will be rolled into the recovery position lying on the floor. We would therefore recommend trousers of some description.

Open Courses

If you are attending one of our open courses then payment must be made in full at the time of booking to secure your place. This payment is strictly non-refundable however may be transferable if there is another suitable course taking place within 12 weeks. If invoicing has been pre-arranged then payment is strictly within 30 days of the invoice

If sufficient numbers have not booked on the course then the course will be cancelled and monies which have been paid will be refunded in full.

Replacement Certificates

Lost certificates can be replaced at a charge of:

  • £5 per certificate for Goody Training Solutions certificate
  • £10 per Qualsafe certificate
  • £18 per CIEH certificate

We must be notified of any missing certificates within 5 working days.

Cancellations

Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

  • More than four weeks prior to the course start date – no charge
  • Two to four weeks prior to the course – 50% of the course fee
  • Less than two weeks prior to the course – full fee.

NB Cancellation must be made in writing

Unforeseen Circumstances

On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and a full refund if monies have been paid in advance.

Course Registration

All students must sign and print their name on a registration document at the start of the course. This is the information that is used for the printing of certificates by an awarding body and therefore this information must be presented legibly. Errors on certificates made due to illegible writing will incur the replacement certificate charge of:

  • £5 per certificate for Goody Training Solutions certificate
  • £10 per Qualsafe certificate
  • £18 per CIEH certificate

Under no circumstances will certificates be issued if the student name is not on the registration document.

Late Arrivals/missed sessions

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining.

In all such cases, the full course fee remains payable. To conform with awarding body requirements for statutory certificates, attendance at all sessions is mandatory.

Illness/sickness

In the interests of everyone’s well being, we can not permit anyone to attend a course who is suffering from or could be a carrier of any contagious illness or condition including but limited to  colds, chest infections, vomiting bugs etc. We reserve the right to ask people to leave the course if we think there is a risk to other learners well being.

Requalification Course

To be eligible to attend a FAW two-day Requalification course, students must present a valid First aid at work certificate.

Data Protection

All information that we hold concerning you will be held and processed by Goody Training Solutions strictly in accordance with the provisions of the Data Protection Act 1998.

As an individual, you have a right under the Data Protection Act 1998 to obtain information from us, including a description of the data that we hold on you. Should you have any queries concerning this right, please contact Goody Training Solutions, 6 Kinwood Grange, Bangor, BT19 6FD

If you would like to discuss any aspect of the terms and conditions further please do not hesitate to contact us.

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