Terms and Conditions

Course Bookings:

Bookings may be made by email, letter or phone. Telephone bookings must be confirmed in writing/email. Provisional course dates will only be held for 48 hours. After this time the date will be released and available for someone else to book. Please quote purchase order numbers (if applicable) at time of booking.


Payment must be made in advance of the course taking place. Your course will not be confirmed until payment in full has been received. This payment is non-refundable however if due to unforeseen circumstances you need to change the date of the course we will try to accommodate this within reason. Insufficient numbers is not a satisfactory reason In some circumstances and only with prior agreement, a 30 day credit term can be put in place.

Late Payment:

We will exercise our statutory right to claim interest (at 8% over the Bank of England base rate) plus compensation for debt recovery costs, time pursuing the debt etc under the Late Payment legislation if we are not paid according to our agreed credit terms

Group Size:

Some courses have strict maximum group sizes placed on them by awarding bodies e.g. First Aid qualifications. We will advise of maximum group size when taking the booking. You will be charged for the number of people advised of at time of booking ie. If you book for 10 people and only 5 people arrive you will be charged for all 10. Any numbers above this will be charged for appropriately.

Dress Code:

Although there is no dress code as such it is worth thinking about suitable clothing for First Aid courses bearing in mind that you will be rolled into the recovery position lying on the floor. We would therefore recommend trousers of some description.

Start times:

Start time of courses are start times and not arrival times. If a candidate is more than 15 minutes late they will not be allowed to join the course. No refunds will be given in this eventuality


If we are delivering training in your premises then we will require access minimum 45 minutes in advance of the course starting to allow for set up. Training venues must be suitable for training including the showing of powerpoint/video.

Open Courses:

If you are attending one of our “open” courses then payment must be made in full at the time of booking to secure your place. This payment is strictly nonrefundable. If invoicing has been pre-arranged then payment is strictly within 30 days of the invoice We reserve the right to cancel any “open” course if the numbers booked are not sufficient to allow for the event run profitably. If we take this step you will be contacted as soon as possible and a full refund offered.

Replacement Certificates:

Lost certificates can be replaced at a charge of:
£15 per certificate for Goody Training Solutions certificate
£20 per Qualsafe certificate
£20 per CIEH certificate

We must be notified of any missing certificates within 5 working days.

Cancellation Policy:

Should circumstances mean that you have to cancel your course the following charges will apply:

  • More than 4 weeks prior to the start date – no charge
  • 1-4 weeks prior to start date – 50% fee
  • Less than 1 week prior to start date – full fee

NB Cancellation must be made in writing and received by Goody Training Solutions by the due date above.

Unforeseen Circumstances:

On rare occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and a full refund of monies that have been paid in advance.

Course Registration:

All students must sign and print their name on a registration document at the start of the course. This is the information that is used for printing of certificates that are being accredited by an awarding body and for non accredited course and therefore this information must be presented legibly. Errors on certificates made due to illegible writing will incur the replacement

certificate charge of:

£15 per certificate for Goody Training Solutions certificate
£20 per Qualsafe certificate
£20 per CIEH certificate

Under no circumstances will certificates be issued if the student name is not on the registration document.

Late Arrivals/missed sessions:

If a candidate is 15 minutes (or more) late they will not be allowed to join the course.
No refunds will be given in this eventuality.
If you are absent from any session or need to leave early, we reserve the right to refuse to accept you for training if we feel you will gain/have gained insufficient knowledge or skill in the time attended.
In all such cases, the full course fee remains payable. To conform with Health and Safety Executive (HSENI) requirements for statutory certificates, attendance at all sessions is mandatory.

Requalification Course:

To be eligible to attend First Aid at Work two-day Requalification course, students must present a valid First Aid at Work certificate.


Photographs maybe taken during the course for use on social media platforms and or Goody Training Solutions website. If you do not want to be included please inform us in writing prior to the beginning of the course.

Other consideration:

First Aid courses involve many practical exercises. Whilst we make every effort to make reasonable adaptions for all candidates, candidates must be able to demonstrate competency performing CPR on a manikin whilst kneeling on the floor. There is no exception to this.

Data Protection:

All information that we hold concerning you will be held and processed by Goody Training Solutions strictly in accordance with the provisions of the General Data Protection Regulation (GDPR) (EU) 2016/679. As an individual, you have a right under the GDPR to obtain information from us, including a description of the data that we hold on you. Should you have any queries concerning this right, please contact Goody Training Solutions, Unit 273, Moat House, 54 Bloomfield Ave, Belfast, BT3 5AD.
If you would like to discuss any aspect of the terms and conditions further
please do not hesitate to contact us.
E: Helen@goodytrainingsolutions.co.uk
M: 07458319552
P: 02895 313152

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